Careers at Moshtix
From Customer Service Representatives to Web Developers, our team consists of a diverse range of people. We are always on the look out for energetic and innovative people to join our highly experience and talented team. So if you love live music and events or seek a new challenge in the ticketing industry, drop us a line!


SENIOR CLIENT RELATIONSHIP MANAGER | FINANCE MANAGERCASUAL ROLES


SENIOR CLIENT RELATIONSHIP MANAGER


Hi, we're Moshtix, Australia's most trusted GA ticketing provider, and part of the Ticketmaster family. We specialise in live music and a broad range of entertainment events, working with some of the country's most iconic entertainment events, exhibitions, festivals and venues. We help people discover and share the live entertainment they love through our mission to "make live easy".


We're looking for a driven, service-oriented operator to support our vision to become Australasia's best ticketing and marketing services company. Reporting to the Head of Client Services, you'll be responsible for overseeing the delivery of services to a number of our most valued clients. You'll also have the opportunity to provide input into the strategic direction of our business.


KEY AREAS OF RESPONSIBILITY:


1. Client Relationship Management: provide exceptional, industry-leading day to day management support (first point of contact) for a range of national VIP clients covering music, consumer exhibitions, and cultural events. This requires exceptional communication skills and the ability to develop rapport and trust with our clients. Tasks include full event-cycle planning and execution, forecasting, event building, programming marketing activities, face to face client interaction, and developing renewal strategies with the Head of Client Services. Your ultimate ambition will be to create inseparable relationships with our clients through the level of service they receive from you and the mutual value created by our connection with them.


2. Event Day Management: Oversee the delivery of event day services for your clients. Responsibilities include liaising with the Event Services team on staff and equipment requirements, attending key events in the capacity of Relationship Manager, and supporting the Event Services team on an ad hoc basis for your clients' events. Attendance will be required at some, but not all of your clients' events.


3. Project Support: Play an active role in nominated key projects that we undertake from time to time to drive the business forward. This could include projects that involve improvements to our ticketing platform, reviews of operational processes, Culture Club projects, etc.


4. Business Support: Help other staff and departments during peak periods and provide cover for staff leave from time to time. Provide support to the Event Services team at key events where required. Having people in our team who recognise the importance of supporting one another is a key part of the culture of Moshtix.


5. Culture: Make a positive contribution to the culture of Moshtix and look for ways to help us become Australia's employer of choice in the ticketing industry. Get involved in our Culture Club from time to time!


ABOUT YOU


The ideal candidate will have 5+ years' experience in the ticketing industry with a proven track record in managing and building long term quality relationships with key clients. You have a passion for events and a strong awareness of how our industry operates, allowing you to easily relate to staff, promoters, venues and ticket buyers alike. You understand the value of relationships in an industry like ours, and will roll your sleeves up whenever required to make sure our clients are serviced to the highest level at all times, and our reputation in market is constantly enhanced.


You recognise the value of proactive face to face interaction with staff, clients, and industry peers, and are equally effective at managing up (management), across (clients, industry peers), and down, (junior staff, event day staff). You can demonstrate through previous experience how you could make a positive contribution to the culture of Moshtix.


In short, you're a proactive, responsive, and highly organised self-starter who takes great pride in what you do. You'll bring lots of positive energy to our workplace and to the experience our clients have with Moshtix, and in return will be exposed to many opportunities to help you develop your skills and move your career forward.


INTERESTED?


An attractive remuneration package would be offered to the successful candidate subject to experience and credentials. Interested candidates should send their CV to hr@ticketmaster.com.au by Monday 29th April 2019. Only shortlisted candidates will be contacted.


Click here to apply



FINANCE MANAGER


Hi, we're Moshtix, Australia's most trusted GA ticketing provider, and part of the Ticketmaster family. We specialise in live music and a broad range of entertainment events, working with some of the country's most iconic entertainment events, exhibitions, festivals and venues. We help people discover and share the live entertainment they love through our mission to "make live easy".


We are currently seeking a Finance Manager looking to work full time within a high performing team. Reporting to the GM - Finance and Operations, you will be responsible for the Finance management of the Moshtix business and ensuring our compliance with internal reporting deadlines, accounting standards and policies, leading our budgeting and forecasting exercises and contributing to key commercial decision making for the wider business.


Key areas of responsibility:


Preparation of Accounts


- Ensure preparation of timely and accurate monthly management accounts and reports for submission.
- Responsible for review of all journals and final GL balances, including review of month end balance sheet reconciliations and control accounts.
- Ensure the accuracy and integrity of our accounting records, financial systems and ticketing platform reporting.
- Assist with providing relevant and timely financial information to the senior leadership group, Ticketmaster Australia and Ticketmaster International to enable a balanced and objective assessment of the business's results, strategy and objectives.

Budgeting & Forecasting


- Support the GM - Finance and Operations in the preparation of budgets and forecasts.
- Preparation of P&L Variance analysis - prepare & submit variance analysis for differences between actuals and budget/forecasts.

Reporting & Reconciliations


- Meeting deadlines and ensuring accuracy and attention to detail.
- Take ownership and independently analyse reconciliation tasks, and ensure any outstanding items are cleared promptly and accurately accounted for and have a sound understanding of each ledger account.
- Preparation of annual Statutory Accounts, and involvement in the audit process

General


- Administer expense management system, ensure compliance with internal policies
- Preparation/review/submission monthly online BAS/GST activity statement
- Review payments and approve in online banking

Process Improvements


- Managing and developing effective processes to improve the scale and performance of the business, providing suggestions and improvements.

Staff


- Teamwork & Communication - maintain strong communication with other team members, supporting and assisting the team when required, sharing and raising issues and questions when you need help.
- Assist junior staff members in various accounting matters.
- Liaise with different departments to ensure the Finance department is properly supporting the needs of the operating businesses.

Culture


- Make a positive contribution to the culture of Moshtix and look for ways to help us become Australia's employer of choice in the ticketing industry.

About You:


The successful candidate will have


- Good communication skills, a proactive focus and the required interpersonal skills to successfully interact with other teams within the business
- Strong and proven accounting and analytical skills with formal qualifications in Accounting, Commerce or Business Management
- 3-5+ years in similar role or accounting position
- Previous experience in budgeting, forecasting and management reporting
- Advanced excel skills and experience manipulating and interpreting large volumes of data
- Industry specific experience is not a pre-requisite although experience in online transactional/e-commerce intensive industries would be desirable

Interested?


A market competitive remuneration package would be offered to the successful candidate subject to experience and credentials. Interested candidates should send their CV to hr@ticketmaster.com.au by Friday 26th April 2019. Only shortlisted candidates will be contacted.


Click here to apply



CASUAL ROLES

If you would like to enquire about joining our buzzing Customer Service Team, email your CV to help@moshtix.com.au and we can let you know if there are any suitable positions currently available.

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